HHSC Complaint and Incident Intake Voicemail Reporting Option Ends on Dec. 31 (ICF/IID)

by | Dec 11, 2022

December 11th, 2022 The provider self-reporting voicemail option will be transitioned out of service on Dec. 31, 2022. Effective Jan. 1, 2023, provider self-reported incidents must be submitted using one of the methods indicated below: This does not apply to HCS or TxHmL, only ICF and other LTC programs such as ALF’s, SNF’s, DAH’s… Online via Tulip Email ciicomplaints@hhs.texas.gov Call 800-458-9858 (available Monday–Friday, 7 a.m.–7 p.m.)...

HHSC Retires LTCR Provider Investigations Policy Mailbox

by | Dec 11, 2022

December 11th, 2022 The Health and Human Services Commission (HHSC) created the Regulatory Services Division in 2017 as regulatory functions consolidated from the Department of Family and Protective Services, the Department of Aging and Disability Services and the Department of State Health Services. As part of this consolidation effort, effective Jan. 30, 2023, HHSC will retire the Provider Investigation policy mailbox at PIPolicy@hhs.texas.gov. For questions...

IMPORTANT: Clarification on HCS/TxHmL IPC Status in “Pending DADS Review” 

by | Dec 6, 2022

December 06th, 2022 Please see this alert that was just sent to the 3 IDD associations from HHSC  In an effort to identify potential IPC forms processing delays for Providers and LIDDAs, HHSC identified sixty-six (66)% of the form statuses on the portal are in a Pending DADS Review.  Forms in this status typically require action to be taken by the submitter of the form per the attached HHSC clarification.    Please share the attached alert document to your case...

ISS (Individualized Skills & Socialization) Provider Webinar Recording

by | Dec 6, 2022

Recording of Individualized Skills and Socialization- Provider Licensing Application Process Webinar December 06, 2022 If you were not able to listen to the November 30th webinar on navigating TULIP/applying for an ISS license, the recording of the webinar and the presentation are now posted.  See below for details.  Though assumed that persons who listen to the recording will also be able to download a certificate, HHSC has yet to confirm that Listen to the...