December 11th, 2022
The provider self-reporting voicemail option will be transitioned out of service on Dec. 31, 2022. Effective Jan. 1, 2023, provider self-reported incidents must be submitted using one of the methods indicated below:
This does not apply to HCS or TxHmL, only ICF and other LTC programs such as ALF’s, SNF’s, DAH’s…
- Online via Tulip
- Email ciicomplaints@hhs.texas.gov
- Call 800-458-9858 (available Monday–Friday, 7 a.m.–7 p.m.)
Please ensure that all initial self-reported incidents include the relevant information detailed in Provider Letter 18-20.
