Update to COVID-19 Guidance for Service Coordinators

Fee-for-service Medicaid 1915(c) waiver case managers and service coordinators may use telehealth or the phone to conduct service coordination visits. This temporary policy change extends through Aug. 31, 2021.

SC’s are encouraged to complete visits by phone, telehealth or telemedicine.
Program providers must complete the required background checks for all service providers. They must follow:

• The Texas Administrative Code, Title 40, Part 1, Subchapter D and N
• HCS and TxHmL Rules,§9.177 (n) and (o), and §9.579 (r) and (s)
• HCS and TxHmL Billing Guidelines (PDF) Section 3400 for service provider qualifications