TMHP-IAMOnline Update

by | Jul 30, 2026

July 30th, 2026

UPDATE: TMHP EDI Connectivity Change Rescheduled for Sept. 1, 2026

The TMHP Electronic Data Interchange (EDI) Connectivity change scheduled for Aug. 1, 2026, has been moved to Sept. 1, 2026.

Note: This change gives batch submitters more time to prepare for the transition from the virtual private network connectivity method to the new Secure File Transfer Protocol (SFTP) method. Providers that fail to complete trading partner testing for their submitter identifications may experience delays in claims reimbursement after SFTP implementation.

Please click on the link below and read the letter from HHSC for complete details:

HHSC Alert Letter

Bridge Support TEAMS Meeting

Microsoft Teams meeting:  Monday, August 3, 2026 – 8:00 am to 5:00 pm

Meeting ID: 226 983 848 584 003

Passcode: Bu3hS2T5

Dial in by phone

+1 512-580-4366,,32030284# United States, Austin

Phone conference ID: 320 302 84#

For organizers: Meeting options | Reset dial-in PIN

July 30th, 2026

RESOURCES For TMHP EDI Connectivity Change:

Provider User Guide -> How To Access TMHP Applications Using IAMOnline

Provider Activation Video -> IAMOnline Educational Video Now Available | TMHP

News release on TMHP.com -> New Login Process for All Texas Medicaid Providers Through Texas Medicaid & Healthcare Partnership IAMOnline and Provider Multi-Factor Authentication Registration for Transition Release 3 | TMHP

July 24th, 2026

TMHP’s IAMOnline Educational Video Now Available

The Texas Medicaid & Healthcare Partnership (TMHP) has added a new educational video titled “IAMOnline” to the TMHP YouTube channel and in the TMHP Learning Management System (LMS).

Providers can also refer to the How to Access TMHP Applications Using IAMOnline user guide, which is available on TMHP’s Account Management webpage. Read the full article.

July 15th, 2026

Providers report they have been having an issue with trying to log in repeatedly; if they are idle for a short period of time on the application they are using.  HHSC stated it was aware of this issue, but also stated that it’s their experience that if one logs into a certain application under TMHP, then switches to a different application, the system will time out, requiring the provider to login again. HHSC said this typically happens only if the provider is idle for 15 minutes. Providers in the IDD Workgroup have stated that their experience is that the time period is shorter (anywhere between 3 to 5 minutes).  HHSC stated it would look into this.
HHSC reminded providers that they will have to reset their accounts every 90 days for each app under TMHP.  Providers expressed concern and have asked if this could be changed or if HHSC could send providers reminders. HHSC has stated that it already sends reminder notices to providers, but also suggested that providers set calendar reminders.
FYI-HHSC is not in a position yet to merge the IAMOnline platforms for STEPS and TMHP.
Providers have also expressed difficulty in reaching the EDI Help Desk, HHSC apologized, but the volume of calls being received right now (calls have tripled) is causing the problem.  HHSC has recommended that if one cannot reach the EDI Help Desk, they can call into the TMHP IMAOnline Bridge Support sessions.
The bridge sessions will only continue through this Thursday-07/16/26.
Note:  When joining the Bridge Support session, remember that it’s first come, first served.
Bridge Support for 07/16/26:  1:30 pm to 4:30 pm
 

Microsoft Teams meeting

Meeting ID: 225 703 818 818 918

Passcode: 5NV9Zr7Z

July 12th, 2026

Providers may currently be experiencing issues with TMHP IAMOnline.  HHSC and the IAMOnline contractor have been made aware of some of these issues.  While HHSC continues to achieve resolution to these challenges, please contact the EDI help desk.  You can also look at the resources provided below.  In addition, please let your provider associations know if you are still having difficulty accessing help with TMHP IAMOnline issues.
Here are some helpful resources below: 

Provider User Guide -> How To Access TMHP Applications Using IAMOnline

News release on TMHP.com -> New Login Process for All Texas Medicaid Providers Through TMHP IAMOnline and Provider MFA Registration for Transition Release 2 | TMHP

FYI, 2 main issues have been noted since the deployment of IAMOnline earlier this month:

  1. Someone (HHSC was not sure who) advised Providers to use their email address as their username when they log into TMHP IAMOnline.  This is incorrect as users need to use the same TMHP username they always have been using.  Once they use their username, they can successfully login.
    1. **HHSC determined that the user guide and the recently created video that was being reviewed indicated the incorrect username format. This was being communicated as the user’s email address.    The user guide and the video will be updated to accurately reflect that users need to enter their username by itself when logging in.
  2. Providers that access TexMedConnect for Long Term Care from the MyAccount page on TMHP.com are being incorrectly routed to the TexMedConnect for Acute Care and are receiving an error message of “Unable to Sign In”.  HHSC is having Providers login directly into TMHP IAMOnline using the link below and they can access TexMedConnect for LTC using the tile.  The vendors were working on this issue to get a resolution tested and deployed ASAP.  Hopefully, that has been corrected.

TMHP IAMOnline – Sign In