Provider Enrollment & Management System (PEMS)

August 22nd, 2022

PEMS

The Texas Medicaid & Healthcare Partnership (TMHP) is experiencing an unusually high volume of calls and emails from providers with requests for Provider Enrollment and Management System (PEMS) assistance.

As a result, TMHP requests the following of providers requiring PEMS assistance:

TMHP encourages providers that request PEMS assistance to wait for a call back. Requests are being handled in the order they are received.
TMHP requests that providers not initiate a second request. Duplicate requests can cause delays.

***Note: Twogether Consulting advises those in the process of getting their HCS provider contract, who are not currently providers, to please call PEMS for “walkthrough services”. Do not try to apply online as you do not have a contract # yet!.

Provider Enrollment Help on TMHP.com

For more information, call the TMHP Contact Center at 800-925-9126 or the TMHP-CSHCN Services Program Contact Center at 800-568-2413.

While waiting for PEMS assistance, providers should refer to the following PEMS educational materials that may assist with PEMS enrollment, re-enrollment, revalidation, change of ownership, and maintenance requests (maintaining and updating provider enrollment record information).

PEMS Training Materials Available on the TMHP Learning Management System (LMS)

The following training materials are available in the PEMS Learning Path on the TMHP LMS to help providers learn how to navigate and use PEMS:

PEMS webinar recordings
Provider Frequently Asked Questions (FAQ) about PEMS
The following computer-based training (CBT) modules:
- “General Information”
- “Resources”
- “New Enrollment”
- “Reenrollment”
- “Provider Management”
PEMS Video Series
Video entitled “PEMS vs. PEP” (PEP is the old system and it stands for Provider Enrollment on the Portal)
“Quick Start Guide to Using PEMS”
“PEMS Best Practices Guide”

Note: Providers must have a username and password to access the above materials on the LMS. To learn how to obtain a username and password, click here.