New Vendor for CIMS Coming

by | Jul 22, 2026

July 22nd, 2026

Update Regarding Weekend Offline Period and Access to New Critical Incident Management System

HHSC’s Information Letter No. 2026-21 provides updates about the transition to the new Critical Incident Management System (CIMS) for certain Medicaid providers.

The current CIMS system will be unavailable beginning close of business Friday, July 24, 2026, at 5 p.m. The new system will be available beginning at 8 a.m. on Monday, July 27, 2026. Providers will not have access to either system during that weekend.

The new CIMS supports the same provider workflows and functions as the current system, with improvements to navigation and usability. Requirements for submitting incidents using CIMS are not changing. Providers should continue to follow established program requirements for reporting incidents. Data contained in the current CIMS will be migrated to the new system. Providers will not be required to re-enter organization, location, staff, or person profiles. Incident reports that have been in draft status for more than

Providers can access this letter on the CIMS website and on the following program information letter webpages:

If you have any questions about the transition, please contact: MCS_CIMS@hhs.texas.gov

July 2nd, 2026

NEW CIMS Platform and Training Opportunities
The changeover to a new CIMS platform is scheduled for July 27, 2026. 
Currently, the new platform is still in the testing phase.  Further details about the transition and upcoming training opportunities are noted below:
Be sure to read the information letter, register for the training, and share with other persons in your organization who enter information into CIMS (Critical Incident Management System)

July 2nd, 2026

Information Letter on Transition & Training Opportunities

Texas Health and Human Services has published Information Letter IL 2026-19, regarding the transition to and training for the new Critical Incident Management System (CIMS) for 1915(c) Medicaid Waiver Program Providers.

The letter includes information on the transition to the new CIMS platform and how to prepare for the switch.  In addition, they have also added links for providers to register for upcoming training sessions.

Training sessions will be from July 14-20, 2026.   PLEASE DON’T MISS OUT ON THESE TRAININGS!

CIMS Provider Foundations:  July 14th, 2026 Registration (1-2 pm central)

CIMS Provider Incident Submissions Training:  July 16th, 2026 Registration (1-2:30 pm central)

CIMS Provider Administration Training:  July 20th, 2026 Registration (1-3 pm central)

July 2nd, 2026

Providers can access this letter on the CIMS website and on the following waiver program information letter webpages:

If you have any questions about the transition or upcoming training, please contact: MCS_CIMS@hhs.texas.gov

June 14th, 2026

CIMS:  
HHSC has awarded the contract to a new vendor, which will mean changes to the CIMS process/portal.
The transition from the current CIMS (Critical Incident Management System) portal to the new vendor’s CIMS portal will occur on July 27th, 2026.
~   The new system will offer many functions not available under the current system, although not all ‘new’ or ‘improved’ functions have been completed.
~   Information one has already entered under the current system will be moved to the ‘new’ system.
~   The system will provide a status update.  In other words, one will be able to see if their information has been
“submitted,” is in “review” status or “closed”.
~   In the near future, providers will be able to attach any documents required or requested.  This is still being developed.
~ Before going live on July 27th, HHSC intends to test the system with certain providers. The testing period will be from June 22nd thru July 3rd.
~   The system does not apply to ICFs/IID.   (They use CIIS via TULIP)
~   In addition to programs currently required to use CIMS, eventually, current requirements will be expanded to include all other programs classified as HCBS (including CFC, Managed Care, Adult Mental Health (AMH-HCBS), and YES Waivers).  
~   HHSC is preparing self-directed training videos and related instructional information.  We are not sure of the completion date for these tools.
~  CIMS will be included on the agenda for the monthly HHSC IDD Coordination Workgroup calls through the end of this year, which will allow for external workgroup members to provide feedback on the system and for HHSC to provide updates and answer questions.
~   HHSC recently posted notice of a June 9th CIMS demonstration. This demonstration applies to the current system – NOT the new system, which goes live July 27th.

March 14th, 2026

 CIMS:  A new vendor has been procured – Deloitte. 

The transition to current vendor will take 6 months with target date for completion August 1, 2026.

HHSC will conduct webinars and ad hoc meetings and publish bulletins and Information Letters to prepare providers for the transition between now and August 1, 2026.