September 5th, 2023
As of Sept. 5th, TMHP had implemented improvements to the phone system, including the Automated Inquiry System (AIS).
Here are some of the improvements:
A. Some of the menu options and messages have changed.
B.TMHP is adding direct transfers where applicable.
The new system has the ability to recognize menu options through touch-tone keypad selection or speech recognition to engage callers. For more information call the TMHP help desk at 800-626-4117
LONG Term Care 800-626-4117
Option 1 LTC Customer Service
Option 2 LTC Nurse
Option 3 EDI
Option 4 EVV
Option 5 Fair Hearing (Providers only)
Option 6 Third Party Liability (TPL) , Other Insurance (OI) , Update to MESAV
Customer Service Line: Option 1 (Sub-Options below)
Sub-Option 1 HCS/TxHmL Forms and Claims Inquiries
Sub-Option 2 MN
Sub-Option 3 Claims
Sub-Option 4 All Other Forms
Sub-Option 5 All Other Inquiries
