August 31st, 2022
TMHP has stated that FEI Systems sent emails to required users who had yet to log into CIMS.  Some providers have indicated that they did not receive an email.  According to HHSC FEI Systems did send emails out using a DONOTREPLY/FEI email address.  If you did not receive this email, please check your spam mailbox.
If you did not receive it, email the CIMS mailbox for assistance at: MCS_CIMS@hhs.texas.gov

Initial CIMS User Account Email

On Monday, Aug. 29, FEI Systems sent another mass email to Critical Incident Management System (CIMS) users who have not logged into CIMS. It will provide your user ID and temporary password. The temporary password in the email will expire after seven days.

This applies to:

  • Community Living Assistance and Support Services providers and case management agencies
  • Deaf Blind with Multiple Disabilities providers
  • Home and Community-based Services providers
  • Texas Home Living providers
  • Local intellectual and developmental disability authorities

Please do not delay logging into your organization’s CIMS account. The account creation email will come from FEI Systems.

Providers are required to begin entering critical incidents into CIMS by Nov. 1. HHSC strongly encourages providers to become familiar with the system as soon as possible.