May 16th, 2021
When to Call the IDD Ombudsman
The IDD Ombudsman receives complaints from individuals, family members, and the general public about the care, treatment, or services provided to an individual. Individuals receiving services or family members of the individual may prefer to call the IDD Ombudsman to assist in resolving an issue rather than speaking with their LIDDA service coordinator (SC) or HCS provider.
(In addition, if you are not sure where to make a complaint or who to make a complaint to, as it may not apply specifically to a specific individual in your program, the IDD Ombudsman will generally help you find out who you need to talk to.)
A complaint may be reported to the IDD Ombudsman by anyone by calling 1-800-252-8154 between 8 a.m. and 5 p.m. Monday through Friday. A complaint may also be emailed to OmbudsmanIDD@hhsc.state.tx.us. (I highly recommend email if you want something in writing)
Written complaints may be mailed to:
Texas Health and Human Services Commission
P.O. Box 13247
Austin, TX 78711-3247
For Your Information: Rights Booklet and Handbook For Individuals In The HCS Program
The rights booklet, described in 40 Texas Administrative Code (TAC) §9.190(e)(2) and the rights handbook, described in 40 TAC §4.117(c) may be found on the HHSC website at https://hhs.texas.gov/about-hhs/your-rights/office-ombudsman/hhs-ombudsman-publications.
The booklet and handbook may also be obtained from HHSC by sending an email to OmbudsmanIDD@hhsc.state.tx.us.
Or click on the links below to download a copy
Resources for people with intellectual or developmental disabilities:
- Your Rights in the Home and Community-based Services Program (PDF)
- Your Rights in the Texas Home Living Program (PDF)
- Your Rights in Local Authority Services (PDF)
Resources for anyone looking for help resolving a problem concerning HHSC services:
- Have a question or problem with Texas Health and Human Services Office of the Ombudsman brochure (PDF)
- Office of the Ombudsman Reference Guide (PDF)