August 24th, 2023

Overview of the new HCS survey process 
See (PL) 2023-09 below
FYI, the letter from HHSC does not provide all the details about the survey process and does not address the provider-required HH quarterly visits and related expectations.
Providers may still have many questions and we urge you to contact your provider associations.  You can also feel free to contact us at: or and I will be happy to pass them on.
 As a reminder, the next HHSC webinar on this subject is September 28th, 2023.

HHSC New HCS Provider Letter 2023-09 HCS Survey Process and Expectations

HHSC published Home and Community-Based Services (HCS) provider letter (PL) 2023-09 HCS Survey Process and Expectations on August 23. This letter provides guidance for HCS program providers on the revised HCS survey process that begins on September 1, 2023.

Read PL 2023-09.

August 16th, 2023

HCS Survey Process:

HHSC is preparing a provider letter for distribution to stakeholders to explain the revised survey process (i.e., the unannounced surveys – no more advance notice.

  • In addition,  it will discuss the new health and safety checks that will be conducted.
  • The letter should be issued before September 1, 2023.
  • The letter will explain the changes and what providers should expect.
  • We do realize there has been some confusion in what has been relayed previously at different times and the 3 IDD Provider Associates have requested a meeting to discuss these issues, which will take place on August 21st, 2023.