July 28th, 2025
Home and Community-based Services (HCS)
Provider Letters/Provider Communications!!!
Click here for news, information letters (ILs) & provider letters (PLs).
To receive provider letters & communications for HCS/TxHmL/ICF/ISS or other HHSC programs, please go to GovDelivery signup from Granicus at:
https://service.govdelivery.com/accounts/TXHHSC/subscriber/new
Remember to only sign up for the alert letters and communications for the programs that apply to you or that you would like to receive information about!
Receive Emails from HHS Every Sunday
The Texas Health and Human Services Commission contracts with a company called Granicus to provide email updates, called GovDelivery. In accordance with your contract, and contracting rules at 40 Texas Administrative Code §49.302(g), you must subscribe to receive HHSC email updates, using this GovDelivery signup, and select Information Letters, Provider Alerts and the contract program type(s).
When you sign up for email updates, you are giving your information to both HHSC and to Granicus. When HHSC has your information, it is subject to the HHSC privacy policy. When Granicus has your information, it is subject to the Granicus GovDelivery privacy policy.
Contact Program Staff
- Provider/policy information: hcs@hhsc.state.tx.us / hcspolicy@hhsc.state.tx.us
- Contracting information: 512-438-3234 / IDDWaiverContractEnrollment@hhsc.state.tx.us
- Eligibility information: Your local authority
- Regional nurses: Community Services regional contacts for your region
Emergency Alert Communication System: AlertMedia
PL-2025-01
All HCS Providers must complete the following steps:
• Register your AlertMedia account using the steps provided in the Self Registration Guide.
Registration process:
Users will enter their contact information, provider choices, and set a password. Users will be sent an activation pin to enter. Once the user selects Submit, registration is complete.
Registration Page: https://texashhsc.alertmedia.com/public/v2?
• HHS will send a test alert. Please save that number to your phone to ensure receipt of future communication.
• Download the optional AlertMedia mobile app for iPhone or for Android to ensure the receipt of emergency-related messages.
Providers will receive a confirmation code to their email address after registration and should refer to the Self-Registration Guide for any questions regarding registration or troubleshooting.
*Note: PL-2025-01 contains the AlertMedia Self Registration Guide – Attachment A
Contact Information
Please reach out to RSDAlertMedia@partner.hhs.texas.gov with any questions.
Resources
Infection Control & Vaccine Resources
- Infection Prevention and Control Measures for Common Infections in LTC Facilities (PDF)
- Infection Control Basics & PPE Training for Essential Caregivers (PDF)
HB 3720
State Rules (Title 40 Subchapter D replace with Title 26 part I Ch 263 & 565)
- Texas Administrative Code, Title 26, Part 1, Chapter 263: Home and Community-based Services (HCS) Program and Community First Choice (CFC)
- Texas Administrative Code, Title 26, Part 1, Chapter 565: Home and Community-Based Services (HCS) Program and Community First Choice (CFC)
- Texas Administrative Code, Title 40, Part I, Chapter 41: Consumer Directed Services
- Texas Administrative Code, Title 40, Part 1, Chapter 49: Contracting for Community Services
Review Tools and Forms
- ISS Attestation and Provider Compliance Form (PDF)
- Form 1573, Residential Review Evidence of Correction for Results Less Than 90%
- Form 8576, Individual Profile Information
- Form 8608, Sample Appeal Letter
Additional Resources (Updated)
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- HCS and TxHmL FAQs ROR CIMS Process (PDF)
- Provider and LIDDA CARE Report Crosswalk (PDF)
- Provider and LIDDA CARE Screen Crosswalk (PDF)
- Comprehensive Nursing Assessment FAQ (PDF)
- HCS and TxHmL Transformation Webinar (PDF)
- Interpretive Guidance Booklet (PDF)
- HCS Certification Principles Webinar Series Recordings
- Regulation of Individual Skills and Socialization webinar (PDF)
- Regulation of Individual Skills and Socialization webinar recording
- LIDDA Potential Threat DAC Memo (PDF)
- Summary of Employment Readiness Webinar Questions and Answers with Examples (PDF)
- PL 2020-55 Administrative Penalty Process for Home and Community-based Services (HCS) and Texas Home Living (TxHmL) Program Providers (PDF)
- HCS and TxHmL Certification Principle Trainings
- Listen to Module 1: Administrative Penalties recording
- Listen to Module 2: Mission, Development, and Philosophy of Program Operations recording
- Listen to Module 3: Comprehensive Nursing Assessment recording
- Listen to Module 4: Staff Member and Service Provider Requirements recording
- Listen to Module 5: Restraints and Seclusion recording
- Listen to Module 6: Quality Assurance recording
- Listen to Module 7: Rights of Individuals recording
- Listen to Module 8: Abuse, Neglect, and Exploitation recording
- Listen to Module 9: Service Delivery recording
**If you have any questions about any of these resources on this page or about the HCS program, email LTCR Policy and Rules or call (512) 438-3161.
