January 19th, 2025
New Emergency Communication Tool – AlertMedia.
HHSC Publishes PL 2025-01 New Emergency Communication Tool – AlertMedia. This provider letter informs providers of the emergency communication system called AlertMedia, how it will be used, and their responsibility in signing up for the system.
HHSC will use this system to send emergency and outreach notifications through email, text, voice calls, and app push if available.
AlertMedia Joint Provider Trainings in January and February 2025
AlertMedia: Be Prepared. Stay Informed.
Friday, Jan. 24
1:30–2:30 p.m.
Register here for the webinar.
AlertMedia: Be Prepared. Stay Informed.
Wednesday, Feb. 5
10–11 a.m.
Register here for the webinar.
November 10th, 2024
REMINDER TO ALL LONG-TERM CARE PROVIDERS, BLACKBOARD CONNECT ENDED OCT. 31ST, 2024!
The current emergency communication system (Connect) for long-term care providers ended on Oct. 31 and will be replaced by the new system (AlertMedia), which is anticipated to go live no later than Dec. 1.
During this gap, no emergency communication system will be in place, so HHSC will communicate with providers through alerts, email and phone calls. Providers must respond to any request for information related to emergency preparedness and follow any instructions from HHSC.
Once AlertMedia is in place, HHSC will issue a separate communication on how to use the new system. Providers will be required to register in AlertMedia as defined by their Texas Administrative Code rule.
