January 19th, 2025
New Emergency Communication Tool – AlertMedia.
HHSC Publishes PL 2025-01 New Emergency Communication Tool – AlertMedia. This provider letter informs providers of the emergency communication system called AlertMedia, how it will be used, and their responsibility in signing up for the system.
HHSC will use this system to send emergency and outreach notifications through email, text, voice calls, and app push if available.
All ALF’s, DAHS’s, HCSS’s, ICF’s, NF’s and HCS Providers must complete the following steps:
• Register your AlertMedia account by following the steps provided in the Self Registration Guide.
Registration process:
Users will enter their contact information, provider choices, and set a password. Users will be sent an activation pin to enter. Once the user selects Submit, registration is complete.
Registration Page: https://texashhsc.alertmedia.com/public/v2?
• HHS will send a test alert. Please save that number to your phone to ensure receipt of future communication.
• Download the optional AlertMedia mobile app for iPhone or for Android to ensure the receipt of emergency-related messages.
Providers will receive a confirmation code to their email address after registration and should refer to the Self-Registration Guide for any questions regarding registration or troubleshooting.
*Note: PL-2025-01 contains the AlertMedia Self Registration Guide – Attachment A
Contact Information
Please reach out to RSDAlertMedia@partner.hhs.texas.gov with any questions.
November 10th, 2024
REMINDER TO ALL LONG-TERM CARE PROVIDERS, BLACKBOARD CONNECT ENDED OCT. 31ST, 2024!
The current emergency communication system (Connect) for long-term care providers ended on Oct. 31 and will be replaced by the new system (AlertMedia), which is anticipated to go live no later than Dec. 1.
During this gap, no emergency communication system will be in place, so HHSC will communicate with providers through alerts, email and phone calls. Providers must respond to any request for information related to emergency preparedness and follow any instructions from HHSC.
Once AlertMedia is in place, HHSC will issue a separate communication on how to use the new system. Providers will be required to register in AlertMedia as defined by their Texas Administrative Code rule.
