New MCO’s & New MCO Locations

by | Mar 14, 2024

March 14th, 2024 MCOs Awarded Contracts by STAR+PLUS Service Areas:   See the end of this communication for the MCOs awarded a contract and the service areas they will cover. Please note that not only will there will be 3 new MCOs (highlighted in yellow), but also that the service areas for some of the current MCOs are changing. Notices to Individuals regarding the Change:   According to HHSC letters were sent to STAR+PLUS members (individuals who receive their...

Local Authority Contract Change: Potential Threats to Health and Safety

by | Mar 12, 2024

March 12th, 2024 Local Authority Contract Change: Potential Threats to Health and Safety (new). (SOW, 2.6.4.). The contract includes a new provision requiring the Authority to respond and immediately take action, as identified in correspondence from HHSC, related to Notifications of Potential Threats to Health and Safety. The procedure and actions taken must ensure the individual is seen in person within 48 hours. LIDDAs have requested clearer direction from HHSC...

Resource Sheet: Person-Centered Language From IntellectAbility

by | Mar 8, 2024

March 8th, 2024 Our friends at IntellectAbility created this wonderful tool which I think Service Coordinators, Case Managers and QIDPs will really find helpful when developing their plans for individuals in their programs.  These include Person-Directed Plans, Implementation Plans, and Individual Program Plans. Please Click this link, Person-Centered Language: Resource Sheet to learn more about this tool from Intellectability   For more about Person-Centered...

New Reporting Process for ANE Reporting & Investigations for ICF/IID Program

by | Feb 28, 2024

February 28th, 2024   HHSC has begun to send out new ANE Reporting Procedure Posters to ICF providers this week.  If you do not get one, please contact  Even if you have not received your  ANE posters, please go ahead and make your posting of the new phone # for reporting allegations of Abuse, Neglect and Exploitation in the group homes and other appropriate places for your staff and individuals in your program. Please inform all staff, volunteers,...

HHSC IDD Operations Portal For Providers-2024 Update

by | Feb 23, 2024

February 23rd, 2024 Packet/Documentation Submission Details The most efficient mode of submission for HCS/TxHmL documentation is through the IDD Operations Portal. To learn how to register and use the IDD Operations Portal or for answers to any questions, please visit https://hhs.texas.gov/doing-business-hhs/provider-portals/resources/idd-ops-portal or email IDD_Ops_Portal@hhsc.state.tx.us. Packets may also be submitted via fax at 512-438-4249. Questions: For...

Links to Long-Term Care Bulletins

by | Feb 19, 2024

  See links to 2024 editions below: February 2023 LTC Provider Bulletin No. 97   See links to the 2023 editions below: May 2023 Long-Term Care (LTC) Provider Bulletin February 2023 LTC Bulletin No. 93 (456.32 KB)   Visit the TMHP LTC homepage regularly for news, reminders, training opportunities and other important program updates. For questions, see the LTC Provider Resources Guide. See links to the 2022 editions below: November 2022 Long-Term Care...