“Basics & Tips For Reporting Incident/Injuries Into Critical Incident Management System”
(CIMS) For HCS/TxHmL Only
“QUICK PAY REGISTRATION BUTTON”
Date: October 28th, 2025
Time: 2:00 PM-4:00PM
Cost: $50
For: Program Managers, Administrators, Case Managers/Care Coordinators, Quality Assurance Staff
Presenters: Sheila Hanson & Julie Blacklock
You will receive a confirmation email and handout as well as a link to register with “Gotowebinar” to attend the session, once we receive payment. Please click on your registration link right away to receive reminders for the session!
Description: This class is designed for new providers, program managers, and those persons coordinating services (case management) for the individuals in the HCS Waiver Program, or anyone who is tasked with monitoring incident reports and/or entering them into the Critical Incident Management System (CIMS). This is also an important session for those providing oversight and quality assurance for the program. Provider Representatives, including the case manager or program manager, may be the persons entering critical incidents into CIMS or, at a minimum, may be assisting with providing information to verify information surrounding the incident/injuries that have occurred.
Topics (Subject to change
)
What is CIMS (Critical Incident Management System)?
-Definition of Critical Incident
–What types of Critical Incidents should be entered into CIMS?
-When should it be entered?
–Who should be entering information into CIMS: Best Practices?
-How does a provider register for use of the CIMS portal?
–Where are trainings found for CIMS: Navigating CIMS- Help & Trainings?
–Tips For Navigating CIMS When Entering Critical Incidents
Common Issues When Entering Incidents Into CIMS and Best Practices
–Contacts & Other Resources For CIMS?
–
Presenters:
Sheila Hanson/HCS Waiver Consultant & Provider
Sheila has been the owner of her own HCS program in San Antonio, Texas (Shine On Group Homes LLC) for 15 years. She has also been a consultant for Twogether Consulting for the past 3 years. Sheila brings invaluable experience to the team at Twogether Consulting, as someone who started their own HCS program, with absolutely no help, and had to learn how to navigate the HCS system the hard way. She is “self-taught,” as they say. Sheila was in the hotel management industry for many years prior, and her experience in that industry has served her extremely well, in particular with managing budgeting and financial parts of the HCS program, onboarding new employees, as well as employee management overall, and lastly, dealing with change, which is always constant with HCS. Sheila’s “Shine On” HCS waiver program provides a supportive environment for individuals needing specialized care and assistance, focusing on maintaining independence and quality of life. They offer support and personalized care to seniors and individuals with disabilities. They aim to help residents maintain their independence and quality of life in a comfortable setting. Shine On is a family business as both her husband and now her daughter also work for the company, and the individuals are truly an extended part of her own family.
Julie Blacklock-IDD Waiver (HCS/TxHmL/CLASS/ISS) & ICF Consultant
Julie Blacklock is the owner of Twogether Consulting. She is a graduate of Southwestern University with a bachelor’s in psychology (specializing in Child Life & Development and Crisis Intervention). She first began her career in mental health during her college years. In 1992, she began working with Austin Travis County MHMR, where her interest in the field of developmental disabilities began. She has been working with the IDD waiver services and the ICF program ever since. She has served in the role of Service Coordinator at the LIDDA as well as Program Manager, Case Manager and SHL Service provider with various HCS providers in the Austin area. Julie was a previous owner of an HCS program for a number of years for approximately 32 counties in Texas. She has been a consultant in the state of Texas for over 28 years. She works with providers in the community, as well as LIDDA’s, state agencies, and currently also serves as an expert witness for cases when requested.
Payment:
We would be glad to invoice you if you prefer. Please indicate how you will paying when you register with Meghan Jones.
Option #1:
Requested invoice: We will send you an invoice from Paypal and then you can make a payment directly through the invoice- using a credit card, debit card, Paypal account, or payment by check.
Option #2:
Online Payment: You may pay directly through your PayPal invoice or you may also choose to use our “Quick Pay Button” for this specific event. Click on the button below:
“Quick Pay Button”
Option #3:
You may pay on the Twogether Consulting website. Here is the direct link to the “Payment” page
If you have any problems, please ask Meghan Jones to walk you through it, when you call to register. Please contact us directly about group rates. Remember for this option, you will need to enter in total $ amount for # of attendees. Ex: 2 people want to attend x $125 =$250 total.
Option #4: NEW!
We now take Zelle payments through our Twogether Consulting Zelle account: Please contact Meghan Jones at meghanjones.tx@gmail.com for directions to make payment.
Registration:
To complete registration and for any additional information or to arrange payment by check you must contact:
Meghan Jones at: meghanjones.tx@gmail.com
You may contact Meghan by phone at: (361) 649-5104
Mailing address for checks: Twogether Consulting P.O. Box 90426 Austin, TX 78709
