Behavioral Support Services
September 14th, 2026
IMPORTANT: Behavioral Support Services Provider Required Policy Training is Being Revised
Some of you have reached out to me to let me know that the link for taking the WBT (Web-based training) modules is not working. I have reached out to HHSC and LTCR Policy, and this is what LTCR Joint Trainings Department responded with:
“We apologize for the inconvenience; the training is currently in the process of being re-developed, and an alert will go out to all providers once it’s published.”
I have contacted LTCR Policy back and asked what HCS/TxHmL providers and behavioral support service providers can do to remain in compliance in the meantime, especially during a survey, and I am still waiting on a response. For now, I would urge you to let surveyors know this when they are on site. You are welcome to share the link to our updates page as well as have them contact LTCR Policy at: LTCRPolicy@hhs.texas.gov
May 31st, 2025
HCS and TxHmL Behavioral Support Services Provider Policy Training
(Has been mandated for HCS & TxHmL providers to ensure their contracted Behavioral Support Services providers to take since March 2015)
This course informs service providers of behavioral support services in the HCS and TxHmL programs related to the provision of behavioral support services in those programs. All new behavior support service providers must complete the WBT before providing services to an individual. All providers must complete the course every three years.
***To document successful course completion, participants must print a copy of the certificate provided at the end of the training and submit a copy to a program provider with whom they are employed or contracted.
